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About Me
Hi, my name is Josiah. I am a Program/Project Manager ★ Driving Systems Improvement and Operational Excellence with Agile Solutions.
Key Strengths
- Innovative Problem Solving and Process Optimization
- Leadership and Team Building
- Strategic Planning and Execution
What I bring to the table
Project/Program Management
Leading the suicide prevention program under pressing circumstances highlights my project management prowess. Facing challenging situations with sensitivity and decisiveness, I implemented life-saving interventions and significantly improved the program's effectiveness, illustrating my ability to manage complex projects with profound impacts.
Creative Strategy
Directing the Special Olympics Powerlifting event (state championship), despite no prior experience in the sport, underscores my creative and adaptive strategy skills. I successfully managed a high-visibility project, engaging a wide array of stakeholders and delivering an exceptional event that boosted community engagement and earned accolades, reflecting my innovative approach to creative problem-solving.
Software Implementation
My ability to analyze requirements, adapt solutions, and ensure smooth adoption is evident from my strategic handling of a large-scale database merge. I navigated stakeholder priorities and technical challenges, delivering a solution that not only streamlined operations but also achieved significant cost savings and enhanced customer interactions.
Business Operations
My tenure as an interim Director of Guest Services showcases my capacity for leadership, process standardization, and operational efficiency. By developing SOPs and fostering a supportive culture, I drove substantial improvements in customer satisfaction and operational outcomes, demonstrating a strategic approach to enhancing business operations.
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Experience
Now— 2019
Positions Held
Leveraged software development principles, data collection practices, and Agile methodologies in aligning project initiatives with broader organizational goals, prioritizing customer feedback to refine data collection and enhance user engagement. Streamlined CRM workflows, enabling cloud-based collaboration and enhancing operational efficiency.
- Revitalized volunteer participation by 35% through the implementation of an automated scheduling system, demonstrating attention to detail and enhanced coordination.
- Bolstered community engagement through strategic use of CRM for targeted event promotions, achieving a 45% increase in email open rates, which significantly boosted event attendance and fostered stronger community relationships.
- Upgraded reporting metrics by integrating real-time analytics, achieving a 50% improvement in process efficiency, and providing leadership with visual actionable insights.
- Ensured member data integrity and trust by establishing robust data access and security protocols, maintaining a 100% retention rate and preventing data breaches.
- Attained significant breakthroughs by streamlining data assimilation processes, resulting in a 45% increase in new memberships month over month.
- Diligently led a volunteer leadership development initiative, standardizing onboarding and achieving a 25% increase in volunteer retention, thereby amplifying team performance and guest satisfaction by 20%.
- Crafted and implemented a strategic plan focused on operational efficiency and guest experience, yielding a 15% increase in the return rate of first-time guests and a 10% rise in overall attendance annually.
- Developed an inter-team communication protocol, resulting in a 40% improvement in efficiency and a reduction in guest service issues, leading to heightened volunteer satisfaction and retention.
2021— 2010
Positions Held
Prestigious Units
Guided a 10-person cross-functional team (2 members in Japan) to enhance organizational culture for a workforce of 2500+, leading Suicide Prevention programs, Morals and Ethics Training, Spiritual Care and Wellness, and Relationship Enhancement programs all apart of the Commanders Master Religous Portfolio (CMRP). Coordinated diverse religious events, aligning with strategic corporate objectives. Managed risk and optimized resources, ensuring stakeholder engagement and program success.
- Pioneered the Suicide Prevention Program, directly intervening to save four lives and leading a team that significantly prevented multiple incidents. This initiative resulted in a 20% surge in engagement, markedly reducing incidents and amplifying mental health awareness across the organization.
- Initiated a morale-boosting program, including counseling sessions and recreational activities, resulting in a 35% boost in morale and improved unit cohesion among Special Operations personnel during extended deployments.
- Implemented a comprehensive risk management framework, which decreased operational risks by 30% and enhanced overall mission safety in response to a 25% increase in operational risks due to inadequate risk assessment processes.
- Championed a relationship enhancement program that delivered quarterly retreats, including hotel stays, dining, speakers, and activities, benefiting over 420 families annually.
- Earned the Army’s Distinguished Leader Award by achieving a 100% approval rating from class body, and a 98.17% Score average during the Army’s Advanced Leadership School.
- Applied strategic risk assessment to minimize potential failure modes, ensuring program integrity and operational excellence.
- Spearheaded the Special Olympics Powerlifting event for two consecutive years, enhancing military-community support and engagement resulting in 500+ Military personnel and their families supporting the state of Washington’s special needs community.
- Guided continuous improvements within the suicide prevention program, including the implementation of practical dialogue training and quick reference materials. These initiatives significantly enhanced program efficacy, evidenced by a 90% decrease in ideation incidents and 5 successful interventions.
- Boosted community cohesion and mental health awareness by organizing 18 relationship-building events and 6 suicide prevention trainings, while managing assets worth $750K and demonstrating superior resource stewardship.
- Addressed a communication gap between Special Operations teams and support units by establishing a new communication protocol and conducting regular joint training exercises, resulting in a 40% improvement in inter-unit communication and enhanced operational coordination.
Education & Certifications
2019 2023
Bachelors of Science: Interdisciplinary Studies Liberty University
Achievements:
- Magna Cum Laude (3.9 GPA)
- National Society of Collegiate Scholars Member
- Capstone Project: Healing in the Metaverse: Virtual Reality in Mental Health Practices.
2018 2020
LeadX Professional Certification Champions Centre/ NW University
Achievements:
- After two years of immersive personal and professional growth under the mentorship of C-level executives, coupled with hands-on leadership experience, I was honored to be appointed as the Director of Guest Services. In this role, I led a diverse team of over 140 professionals across 8 distinct functional areas. This journey reflects not only a significant expansion of my management skills and leadership capabilities but also a testament to the trust and confidence placed in me by the organization's senior leadership.
2024
Project Management Professional Certificate
Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects.
2024
Certified Project Director ( CPD)
A Certified Project Director (CPD) is crucial within organizations undertaking numerous complex projects, equipped with the expertise to strategically align projects with the organization's long-term goals. They lead and mentor project managers and teams, ensuring projects are executed efficiently and effectively. Their role encompasses managing risks across projects, engaging with stakeholders at all levels, and ensuring projects adhere to organizational policies and industry standards.
2018
Advanced Leader Professional
The Advanced Leader Course prepares leaders for higher leadership responsibilities. Using the Leadership Requirements Model (LRM) through a holistic approach, learners will develop skills in written and oral communications and challenge learners to think critically, generate creative ideas, and learn to solve complex problems. Learners will develop skills in written and oral communications. Key lessons include discussing servant leadership, examining the mission command philosophy, writing an persuasive essay, preparing and delivering a military briefing, and using the military decision making process (MDMP). As a result, leaners will be able to train, lead, and conduct operations.
What People Say about me
“I have had the pleasure”
“I have had the pleasure of knowing and working with Josiah for over 10+ years. In that time I have seen him grow into one of the most responsible and hard-working people I know. We have collaborated on several projects together and each time it has been a joy to work with him. He always has insightful questions and ideas to help elevate whatever project he is a part of. Any company or team would be lucky to have him.”
“I highly recommend Josiah”
“I highly recommend Josiah Ingels in the strongest terms possible. Josiah and I deployed together to Kosovo from Alaska, and I depended on him for my life and success of the mission every day. There was nothing that I asked that he didn't do, nor was unable to do. He always got it done. He found a way whether as my teammate or if he had fly solo. Fiercely loyal, Josiah was not just reliable, but a confidant that provided feedback to make things better, and make us better. Without a doubt he would be a guy I would want on my team in the future!”
“Josiah is a well organized”
“Josiah is a well organized creative leader. He has the ability to plan and execute projects and programs effectively and efficiently. He is a team player and works well with others. Josiah has had consistent success in various positions within the Army and in the civilian sector. He is determined, disciplined, and cares about the people he works with. I have not had a better partner than Josiah. He is motivated and will not let you down.
I wholeheartedly recommend Josiah and ensure that he will bring innovation to any organization. His morals and strong ethical standards for life have proved to be his greatest asset. He is a man of faith, loves his family, and develops friendships. I would have no reservation bringing Josiah to your organization.”
“I am excited to write”
“Josiah's expertise in using technology to modernize business process became evident when he successfully automated check-in processes for hundreds of people across multiple geographically distributed church locations. His efforts streamlined administrative tasks and ensured a seamless experience for both Church members and staff.
Josiah's technical acumen extends beyond automation, as he has proven to be a valuable resource in troubleshooting network issues and leadership. He developed a team that takes a proactive approach to identifying and resolving connectivity issues and has played a crucial role in maintaining the Church's digital infrastructure. Moreover, Josiah has demonstrated a keen eye for data analytics, consistently providing insightful metrics that contribute to informed decision-making within the Church.
In addition to his technical prowess, Josiah brings a positive and collaborative spirit. His dedication to leveraging technology for the greater good aligns seamlessly with the Church's mission, and his ability to communicate complex technical concepts in an accessible manner fosters a culture of understanding and cooperation. I wholeheartedly recommend Josiah for any role that requires a strategic thinker, technical expertise, and a passion for leveraging digital solutions to enhance organizational value.”
“Josiah and I served”
“Josiah and I served together at 1st Special Forces Group and it was truly a sight to see him transition from being a colleague to actually supervising myself and the other leaders. It was as if he just hit a light switch and became this natural born leader and mentor. I learned a lot from him just by his work ethic alone.
As someone who was under him, I highly recommend him for any supervisor/ management role. A hard worker but also caring and a huge team player.”
Project Portfolio
Click on any of the tiles below to learn how I made a direct impact on each of these amazing projects!
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Project Managed a product feature launch and safe and secure family check-in system.
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This project aims to develop and implement a system that utilizes personality assessment results to match individuals with job roles that align with their inherent traits, enhancing job satisfaction and organizational efficiency.
Learn more about me and my passions by taking a look at my passions here ↓
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A little bit about where I came from
My journey has been one of continual growth, innovation, and leadership. At my core, I am a fervent advocate for hard work and the belief that persistence pays off. My advice to my younger self, and indeed to anyone starting their path, is not to shy away from the challenges that come with striving for success.
My creativity knows no bounds, a trait that shone brightly during a deployment when I recorded an entire album using just a MacBook Air and a USB microphone. This project wasn't just about music; it was a testament to my ability to innovate and create under any circumstances. Beyond music, my passion extends to video production, where I find joy in crafting stories and sharing experiences.
I pride myself on being highly people-centric, a superpower that combines with my deep technical expertise to solve complex problems. I believe in the power of collaboration and view every individual as a vital asset, capable of leaving a lasting legacy. My approach to leadership and problem-solving is deeply influenced by my understanding of people as multi-dimensional contributors.
Communication is key, and I'm always reachable, preferring the directness and simplicity of a text message for quick and efficient communication.
My life philosophy is guided by wisdom that underscores the value of people as our greatest asset. This perspective has been shaped by impactful experiences, including the most transformative class I've ever taken on crisis intervention and trauma response. These experiences have taught me the importance of personal courage and the strength to speak up for what's right, even against the tide of popular opinion.
I am an avid reader, drawing inspiration and insight from a diverse range of books, from leadership manuals like "The 21 Irrefutable Laws of Leadership" by John Maxwell to the foundational truths found in the Bible.
If the constraints of finances vanished, you'd find me exploring the depths off the coast of Japan, scuba diving and embracing the serenity and mystery of the underwater world. This dream speaks to my love for adventure and discovery, traits that permeate both my personal and professional life.
My professional passion lies in collaboration, working hand-in-hand with teams to achieve collective goals and face challenges together. I hold a deep admiration for founders and startups, inspired by their courage to venture into the unknown and create something truly unique.
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